Politika momba ny tsiambaratelo

Short version: anonymous uploads auto-delete in 24 hours, your transcripts stay until you delete them but the audio behind them does not, we never train models on your audio, and we don't sell or share your data.

Files you upload

Uploaded audio/video files are stored only to be transcribed and to show you the result. Anonymous uploads, meaning files transcribed without an account, are deleted automatically, along with their transcripts, 24 hours after upload.

With an account, the transcript and the file it came from have different lifetimes, and the difference is deliberate:

• The transcript stays in your library until you delete it or delete your account. The text, its timestamps, speaker labels, your edits and every export (TXT, SRT, VTT, DOCX, PDF, JSON) keep working for as long as the account exists. Nothing expires it.
• The audio or video you uploaded is deleted 72 hours after the transcript finishes, or 72 hours after your last edit to it, so it is never pulled away mid-edit. A job that failed keeps its file for 48 hours. A sweep runs every six hours, so in practice a file goes within 72 to 78 hours. We keep it that long so you can play it back beside the text and re-run it in another language if we detected the wrong one; after that the source file is gone from our servers and only the text remains. The editor tells you so directly when you reach for a feature that needed it.
• An upload you never finished is dropped after 72 hours. If a file stopped at a limit and is waiting for you to sign in or buy a pack, we hold it for 72 hours (24 hours without an account) so you can resume without re-uploading, then delete the file and the record together.

Deleting a transcript yourself removes the text, its segments and any source file still held, immediately and in one step.

No training on your audio

Your recordings and transcripts are never used to train or fine-tune speech models — ours or anyone else's. Processing happens on our own GPU servers; files are not sent to third-party AI providers.

Account information

If you create an account we store your email address, a password hash, and your transcription history. We use your email for login, verification, and transactional messages (receipts, password resets). No marketing email without explicit opt-in.

Payments

Card payments are processed by our payment providers (e.g. Stripe, PayPal); we never see or store full card numbers. We keep payment records (amount, date, plan) for accounting and to manage your subscription.

Anonymous usage limits

To enforce the daily free allowance we keep a short-lived, hashed counter derived from your IP address and browser signature. It expires within 24 hours and is not linked to any profile.

Analytics and cookies

We use privacy-respecting, first-party analytics to count visits and see which pages are used. Cookies are limited to what the site needs to function: your session, language choice, and theme preference.

Sharing

We do not sell personal data and do not share it with third parties except payment processing (above) or where the law requires it.

Your rights

You can export your transcripts at any time, delete individual transcripts, or delete your entire account (and all its data) from the account page. For anything else, contact us via the contact page.

Last updated: October 2026